Operating Model
Design an operating model that can be implemented, with clear accountabilities and a practical route from strategic intent to everyday operations.
Where we help
An operating-model design must account for the organisation’s ability to implement it. We define the delivery structures, capability and capacity needed to make the transition, with measures that show whether the new model is working.
Start with strategy and capability
Define the outcomes and capabilities the business needs. Test where current organisation, service boundaries and processes support or constrain the strategy.Make accountability explicit
Align organisation, roles, decision rights and governance. Design how teams work across boundaries, including the hand-offs between Finance, Procurement, technology and operations.Connect the enabling layers
Specify the processes, technology, data and measures needed to make the model work. Expose dependencies and avoid designing each layer in isolation.Plan implementation
Sequence changes around business capacity, delivery risk and change readiness. Assign transition ownership and measures that demonstrate whether the model is working.PearsonGoldman Operating Model Canvas
Used to structure target operating-model decisions or test whether a proposed design is ready for implementation.
What it examines
Strategy, capabilities, organisation, accountabilities, processes, governance, technology, data, performance measures and transition needs.
Indicative outputs
A connected operating-model view, explicit design decisions, dependency map and phased implementation requirements.
The decision it supports
Leadership can resolve competing design choices and agree what must change in practice, who owns it and how the transition will be governed.
Operating-model design for implementation.
PearsonGoldman brings experience across transformation operating-model design, governance frameworks and future-state Finance and Procurement processes. Our experience connects organisation, process and technology with delivery structures and enterprise transformation.
- Explore M&A integration & technology carve-out
- Explore procurement operating-model transformation
- Read our insight: procurement operating-model decisions before technology.
- Read our insight: NHS procurement transformation and value-based operating models.
- Read our insight: Agentic ERP, finance transformation and decision rights.
Discuss your operating model.
Discuss the operating decisions and transition work needed to make your target model viable.
Discuss your operating model →